Contact support
Email garretttemplar@gmail.com. Include your FileFinish version, iOS or iPadOS version, the general file type, and the exact on-screen error. Do not attach private files, sensitive filenames, or screenshots containing personal information.
Where are my converted files?
FileFinish keeps a verified temporary result until you choose Save to Photos, Save to Files, or Share. Starting over clears the active working job but does not delete files you already exported.
Why is an extension unavailable?
FileFinish offers only conversions that Apple’s active device frameworks can decode and encode. Some formats, codecs, encrypted PDFs, protected media, or damaged files cannot be converted.
Can FileFinish export MP3?
FileFinish can import supported MP3 audio. Audio output is M4A, WAV, AIFF, or CAF; MP3 output is not included in the App Store version.
How do I restore FileFinish Pro?
Open Settings in FileFinish and choose Restore Purchases while signed into the Apple Account that bought the lifetime unlock.
Does FileFinish upload my files?
No. FileFinish processes selected media and documents on your device and has no developer upload service. Link import connects directly to the public HTTPS address you enter rather than passing through a FileFinish server.
Why can’t FileFinish import media from a link?
The media must be publicly exposed over HTTPS and available without bypassing a login, private account, paywall, DRM, protected stream, live stream, or disabled download. Websites can change or restrict media at any time. Only download media you own or have permission to use.